Valley View Hotel has a strong commitment to
providing excellent service to all of our customers
and visitors of this web site, including respecting
your concerns about privacy. We understand that
you may have questions about how this website
collects and uses information. We have prepared
this statement to inform you of the privacy
principles that govern ValleyViewHotels.com
and other Valley View Hotel sites included within
ValleyViewHotels.com, which are listed in this
privacy statement ("Statement").
This Statement contains numerous general and
technical details about the steps we take to
respect your privacy concerns. We have organized
this statement by major processes and areas
so that you can quickly link to the information
of most interest to you.
The bottom line is that meeting your needs
and expectations form the foundation of everything
we do - including protecting your privacy.
If after reviewing this Statement you have
any questions or privacy concerns please send
an e-mail to privacy@ValleyViewHotels.com or send a
letter to:
Ain el-Hassa Avenue - Hammana, Lebanon
Browsing
Information We Collect
Reservations
Creating a Personal Account
Valley View Hotel Rewards Communications and Use of Member
Information
Registering Your Valley View Hotel Rewards Account
Securing the Transmission and Storage of Information
Travel Related Services
Disclosure of Information to Third Parties
Cookies
Pixel Tags
E-Mails About Special Offers and Promotions
and Opt-Out
Events and Meetings
Vacation Ownership
Sweepstakes
Senior Living Services
Careers at Valley View Hotel
Investor Relations Communications
Other Sites
Legal Issues
Other Valley View Hotel Sites within ValleyViewHotels.com
ValleyViewHotels.com Internet Privacy Statement Changes
This website does not collect personally identifiable
information from your computer when you browse
this website and request pages from our servers.
This means that, unless you voluntarily and
knowingly provide us with personally identifiable
information, we will not know your name, your
e-mail address, or any other personally identifiable
information. When you request a page from our
web site, our servers log the information provided
in the HTTP request header including the IP
number, the time of the request, the URL of
your request and other information that is provided
in the HTTP header. We collect the HTTP request
header information in order to make our website
function correctly and provide you the functionality
that you see on this website, as our servers
use this information to deliver to you the pages
on this website. We also use this information
to better understand how visitors use our website
and how we can better tune our website, its
contents and functionality to meet your needs.
When we need to collect personally identifiable
information from you to provide you with a particular
service we will ask you to voluntarily supply
us with the information we need. For example,
if you would like to make a reservation at one
of our hotels, we will ask you for information
such as name, address, telephone number, e-mail
address, credit card number, Valley View Hotel Rewards
number (if applicable) and room preference to
process your reservation. We will use your e-mail
address to send a confirmation and, if necessary,
might use the other information to contact you
for help to process the reservation. We will
also use your e-mail address to notify you about
special offers and promotions as described in
the E-Mail section of this Statement, but you
can opt out of e-mails at any time. The same
types of information would be requested to complete
a gift certificate purchase, enroll in the Valley View Hotel
Rewards program or to redeem Valley View Hotel Rewards
points.
The personally identifiable information you
provide to us for making a reservation, is made
available to the applicable hotel for the purpose
of meeting your reservation request. If you
cancel your reservation, the information is
stored for recordkeeping purposes only and is
not accessed again. After making a reservation
or completing your stay at a Valley View Hotel, unless
you tell us otherwise, the information you provide
will be used by us for direct marketing of Valley View Hotel
hotels and other Valley View Hotel products or the products
of select, reputable third parties with whom
Valley View Hotel has a strategic marketing relationship
because they offer products or services that
we believe would of interest to you. Valley View Hotel
may use the services of a third party mail house
for the sole purpose of mailing materials.
At your choice, you may create a personal account
containing information such as your preferred
Valley View Hotel hotel brands, frequently visited cities,
interests (e.g., golf, tennis), and whether
you travel with children or travel with pets.
Creating a personal account makes it more convenient
for you to make reservations by eliminating
the need to repeatedly enter personal preference
information. It will allow us to inform you
about special offers and promotions that may
be of interest to you. In addition, if you choose,
you can include credit card information in your
account. Your credit card information will be
used for subsequent reservations to increase
reservation speed and eliminate the need for
you to repeatedly enter your credit card information.
The security of this information is addressed
in security section below.
You can access and review, update or deactivate
your personal account information on-line. If
you deactivate your personal account and are
a Valley View Hotel Rewards member, all information not
already required and stored as a condition of
membership will be deleted. If you are not a
Valley View Hotel Rewards member and deactivate your
personal account the information you submitted
to create the account will be deleted.
Communications of relevant information is important
to administering the Valley View Hotel Rewards program
and providing you the opportunity to maximize
the benefits of membership. We will only disclose
member information to the Valley View Hotel group of
companies on a need-to-know basis, person(s)
authorized by you, Valley View Hotel franchisees, and
mail houses that process mail for such entities,
for the following purposes: 1) in order to best
service your account and preferences by keeping
you informed of your account status and activities
through printed or electronic statements, 2)
to assess your entitlement to benefits, 3) to
collect and process charges incurred by you
in Valley View Hotel facilities, 4) to offer you additional
products and services and 5) to offer you products
of services from select reputable companies
with whom Valley View Hotel has a strategic relationship
because we believe their offerings will be of
interest to you.
At your choice, you can register your Valley View Hotel
Rewards account for viewing online. When you
register your account you will be required to
provide your name, e-mail address, account number,
a desired user name, desired password and password
reminder. If your have registered your account,
you may review, correct or delete information
in your account online. If you do not have online
access to your account please notify your local
Valley View Hotel Rewards Guest Services office (http://www.Valley View Hotelrewards.com/rewards/request/default.asp)
in writing to review, correct or delete information
pertaining to your membership (there may be
a charge as permitted by law), or to indicate
your communication preferences.
We treat the information you provide to us
as confidential information; it is, accordingly,
subject to our company's security procedures
and corporate policies regarding protection
and use of confidential information. When we
ask you for credit card data it is transferred
over a Secured Sockets Layer (SSL) line provided
you are using a SSL enabled browser such as
Microsoft Internet Explorer or Netscape Navigator.
We also use SSL on other select pages where
you would enter personally identifiable information.
This ensures that your information is encrypted
as it travels over the Internet. This secure
mode is enabled before any such information
is transmitted from your computer. You will
know you are in secure mode when the padlock
or key icon in the lower right-hand or left-hand
corner of the computer screen appears in the
locked position. In addition, when accessing
a secure server, the first characters of the
site address will change from "http"
to "https."
After information reaches Valley View Hotel it is stored
on a secure server that resides behind firewalls
designed to block unauthorized access from outside
of Valley View Hotel. Because laws applicable to personal
information vary by country, our hotels or other
business operations may put in place additional
measures that vary depending on the applicable
legal requirements. Information collected on
the sites covered by this Statement is generally
processed and stored in the United States.
To provide you with a single source for purchasing
packages that include other travel related services
such as airline tickets or rental cars, we have
entered into agreements with select reputable
third party travel companies that aggregate
inventory information from suppliers such as
airlines and car rental companies. If you desire
to purchase a package that is facilitated through
ValleyViewHotels.com you will be linked to a Valley View Hotel
branded website that is hosted by the travel
company. If you choose to purchase a package,
it is necessary for you to provide personally
identifiable information to execute the purchase.
This information is then provided to the suppliers
(e.g., airlines) for processing. We have entered
into contracts with these third party travel
companies requiring that they secure your personally
identifiable information as well as use it only
to execute the transactions you request. The
same security and privacy commitments have been
obtained from the suppliers. However, you should
be aware that any personally identifiable information
you have supplied directly to a supplier in
any manner in the past or in the future is subject
to their privacy statement and practices for
which Valley View Hotel has no responsibility.
In addition to the travel related services
and required information sharing described directly
above, Valley View Hotel does use the services of third
parties, such as e-mail service providers and
marketing companies that act as agents on behalf
of Valley View Hotel. These parties are contractually
prohibited from using personally identifiable
information for any purpose other than for the
purpose Valley View Hotel specifies. We do provide non-personally
identifiable information to certain service
providers for their use on an aggregated basis
for the purpose of performing their contractual
obligations to us. We prohibit the sale or transfer
of personal information to entities outside
of the Valley View Hotel family of companies and hotels
for their use without your approval.
Our website uses "cookie" technology.
"Cookies" are encrypted strings of
text that a website stores on a user's computer.
Our website requires the use of a cookie throughout
the online reservation process. Without cookies
we will not be able to keep information you
enter on multiple pages together. For example,
unless ValleyViewHotels.com can remember the dates you
used in your hotel search we will not be able
to check room availability. Cookies also enable
us to customize our website and offerings to
your needs and provide you with a better online
experience on ValleyViewHotels.com. In addition, cookies
are used to:
allow registered users to sign in without typing
their sign in name each time;
measure usage of various pages on our website
to help us make our information more pertinent
to your needs and easy for you to access; and
provide functionality such as online reservations,
Valley View Hotel Rewards transactions and other functionality
that we believe would be of interest and value
to you.
The types of cookies that we use are referred
to as "session" cookies and "persistent"
cookies. Session cookies are temporary and are
automatically deleted once you leave ValleyViewHotels.com.
Persistent cookies remain on your computer hard
drive until you delete them. We do not use cookies
to gather information concerning your visits
to other sites, nor ascertain any personally
identifiable information about you apart from
what you voluntarily provide us in your dealings
with Valley View Hotel. Cookies do not corrupt or damage
your computer, programs, or computer files.
In addition, the service providers we use to
serve and host our advertisements, and/or deliver
our e-mails, use session and persistent cookies,
to track the number of times ValleyViewHotels.com is
accessed and whether the site was accessed from
an advertisement. Sometimes cookie technology
is used to track the number of times an advertisement
is viewed. In all cases, the cookie generated
from the advertisement or e-mail does not contain
any personally identifiable information and
will remain on your hard drive until you delete
it.
You may set your browser to block cookies (consult
the instructions for your particular browser
on how to do this), although doing so will adversely
affect your ability to perform certain transactions,
use certain functionality and access certain
content on our website.
Valley View Hotel and its third party service providers
use pixel tags (also known as "clear gifs",
"beacon gifs", etc.). Pixel tags are
not visible to the user of the web site and
consist of a few lines of computer coding. Pixel
tags are not used to collect any personally
identifiable information about you apart from
what you voluntarily provide us in your dealings
with Valley View Hotel. Valley View Hotel and our e-mail service
provider use pixel tags to:
track responses to Valley View Hotel advertisements
and site content;
determine your ability to receive HTML-based
e-mail messages. Our e-mail service provider
includes a pixel tag, which they refer to as
a "coded sensor", in all of the HTML-based
messages sent on our behalf. The sensor activates
when the e-mail message is opened and flags
the e-mail address of the user as one that is
capable of receiving HTML-based email messages.
This capability helps our service provider to
send the e-mail in a format you can read. The
sensor does not collect or use any other information.
If you cannot receive HTML, you will not receive
a functioning sensor.
know how many users open an e-mail and allow
our service provider to compile aggregated statistics
about an e-mail campaign for us; and
allow us to better target interactive advertising,
enhance customer support and site usability,
and provide offers and promotions that we believe
would be of interest to you.
It is our intention to only send you e-mail
communications that will be useful to you and
that you want to receive. When you create a
personal account, join Valley View Hotel Rewards, or
make a reservation and provide your e-mail address,
we will periodically contact you via e-mail
and provide information about special offers
and promotions that may be of interest to you.
These communications will relate to Valley View Hotel
offers and/or the promotions of select, reputable
third parties with whom Valley View Hotel has a strategic
marketing relationship because they offer products
or services that we believe would be of interest
to you. We use a third party e-mail service
provider to send e-mails. This service provider
is prohibited from using your e-mail address
for any purpose other than to send Valley View Hotel
related e-mail. If you do not wish to receive
e-mails with updates and information please
unsubscribe here. In addition, every time you
receive an e-mail you will be provided the choice
to opt-out of future e-mails by following the
instructions provided in the e-mail. You may
also opt-out online by updating your personal
account.
If you would like to submit a request for proposal
online or order a complimentary copy of our
Meeting Planner brochure you will be required
to provide certain personally identifiable information.
All personally identifiable information you
provide such as name, mailing address, e-mail
address and telephone number will be transmitted
to Valley View Hotel as an e-mail via the Internet and
is not encrypted. Personally identifiable information
you provide to us will be treated as confidential
information and is subject to our company's
security procedures and corporate policies regarding
protection and use of confidential information.
Valley View Hotel will not use this information for any
other purposes.
If you connect to the Valley View Hotel Vacation Club
site please note that a separate privacy policy
governs the use of that site (http://www.vacationclub.com/en-us/vc/home/privacy.asp)
However, the same Valley View Hotel privacy philosophy
applies.
On occasion, we conduct sweepstakes that entitle
the winners to prizes. Each sweepstakes has
it own terms and conditions and entering a sweepstakes
is at your sole choice. As part of entering
a sweepstakes certain personally identifiable
information such as name and e-mail address
will be required. We will use this information
to select the winners. In addition, we will
use the information to send you communications
about special offers and promotions. You may
opt-out of these communications using the unsubscribe
link in the E-Mail section above.
We understand that anyone researching senior
living services has an expectation that any
personally identifiable information they provide
to us will be secure and not misused. At your
choice, you can use this web site to request
us to send additional information to you or
request that we contact you via the telephone.
Valley View Hotel will not use this information for any
other purposes. In addition, while we request
that you complete a brief survey that will help
us better understand your needs, it is your
choice whether you wish to complete the survey
and it is not required to receive additional
information. All personally identifiable information
you provide such as name, mailing address, e-mail
address and telephone number will be transmitted
to Valley View Hotel Senior Living Services as an e-mail
via the Internet and is not encrypted.
Valley View Hotel uses a private label databases and
tools provided by third parties to collect information
from individuals that wish to be considered
for potential employment. Information you provide
to us via this private label services is accessible
and confidential to Valley View Hotel.
At your choice, you can opt-in to an e-mail
list so that we can provide information about
upcoming events or other announcements. Once
you have elected to be included in the e-mail
list you will also have the choice to opt-out
on-line. Valley View Hotel will not use the information
you provide for any purpose other than to determine
your qualifications for potential employment
with Valley View Hotel and send e-mails you have requested.
At your choice, you can use this web site to
opt-in to e-mail communications such as notices
of upcoming events. Valley View Hotel will not use this
information for any other purposes. All personally
identifiable information you provide such as
e-mail address will be transmitted to Valley View Hotel
Investor Relations as an e-mail via the Internet
and is not encrypted.
Valley View Hotel is only responsible for the privacy
statement and content of this website. We are
not responsible for the privacy practices or
the use of cookies on websites that you have
accessed this website from and to the non-Valley View Hotel
websites that you may access from this website.
This is a United States website and is subject
to United States law. Valley View Hotel will disclose
personally identifiable information without
your permission when required by law, or in
good faith belief that such action is necessary
to investigate or protect against harmful activities
to Valley View Hotel guests, visitors, associates, or
property (including this site), or to others.
As mentioned above, laws related to personal
identifiable information vary by country. For
example, personally identifiable information
collected in the European Union is subject to
the EU Data Protection Directive. You can access
our EU Data Protection Directive privacy statement
at http://www.ValleyViewHotels.com/corporateinfo/euprivacy.asp.
Other Valley View Hotel Sites Within ValleyViewHotels.com
Within ValleyViewHotels.com are numerous other
Valley View Hotel websites that are accessible
from links within ValleyViewHotels.com or via
separate URLs.
ValleyViewHotels.com Internet Privacy Statement Changes
In the future, we may need to change this Statement.
All changes will be made here so that you will
always know what information we gather, how
we might use that information and whether we
will disclose it to anyone.
